ECA is a powerful strategy designed to enhance customer involvement. By delivering the right tools, ECA enables customers to actively shape their interactions. This leads to enhanced customer satisfaction, as well as valuable insights that can inform business strategies. Ultimately, ECA is about fo

Serel's exceptional framework hinges on a fundamental principle known as ECA. This acronym stands for Event-Condition-Action, representing the core mechanism that drives Serel's dynamic behavior. ECA forms a clear structure for managing events within the system. Initially, an event is activated, si